Question: What To Do If You Can’T Understand A Customer?

When you can’t understand what someone is saying?

Aphasia is a disorder caused by damage to the parts of the brain that control language.

It can make it hard for you to read, write, and say what you mean to say.

It is most common in adults who have had a stroke..

How do people get accents?

The other kind of accent is simply the way a group of people speak their native language. This is determined by where they live and what social groups they belong to. People who live in close contact grow to share a way of speaking, or accent, which will differ from the way other groups in other places speak.

Why can’t I speak properly sometimes?

Other speech disorders include apraxia and dysarthria. Apraxia is a motor speech disorder caused by damage to the parts of the brain related to speaking. Dysarthria is a motor speech disorder in which the muscles of the mouth, face, or respiratory system may become weak or have difficulty moving.

Can hear but Cannot understand?

High-frequency hearing loss is one of the most common types of hearing loss. … Individuals with high-frequency hearing loss can often hear low-frequency sounds normally, but often have to strain to understand a conversation. It can be hard to follow a speaker when you are unable to hear all of the sounds!

What is the easiest accent to learn?

9 Easiest Languages For English Speakers To LearnNorwegian. This may come as a surprise, but we have ranked Norwegian as the easiest language for English speakers to pick up. … Swedish. Our second easiest language also comes from Scandinavia and the Germanic family of languages. … Spanish. This pick should come as no surprise. … Dutch. … Portuguese. … Indonesian. … Italian. … French.More items…•

How do you say I don’t know in other ways?

Here are a few casual ways to say I don’t know:I don’t have the foggiest idea.I haven’t a clue.Who knows?Don’t ask me.Your guess is as good as mine.

How do you say I understand professionally?

You can do that by saying:OK / Alright / Sure. … Got it. … OK, I get it now / That’s clear, thank you. … Fair enough / I see where you’re coming from / I take your point / That makes sense. … Of course / Absolutely. … I appreciate why you think that, but… … I hear what you’re saying, but… … That’s totally fair / I don’t blame you.More items…•

Why can’t I understand accents?

The Reason Some Accents Are Hard to Understand When we hear someone speak, we already have an idea of how the language is supposed to sound. When it doesn’t quite fit, we have to work a little harder sort it out. And that requires mental energy. This process slows us down, which means our comprehension is diminished.

At what age do accents develop?

20 months oldA study by the University of Plymouth found youngsters begin picking up the accents at 20 months old. Their own accent begins to be formed by hearing those at playgroups and not by their siblings or mother and father.

Why do accents go away when singing?

A person’s accent is easily detectable when they are speaking at normal speed. When singing, the pace is often slower. … As a result, regional accents can disappear because syllables are stretched out and stresses fall differently than in normal speech.

What to say instead of I don’t understand?

5 Ways To Say You Don’t Understand“I just don’t get it!” It makes no sense to me! Use this phrase when you want to say that something seems illogical to you. … “It makes no sense to me!” It’s a mystery to me! … “It’s a mystery to me!” It’s completely beyond me! … “It’s completely beyond me!” I can’t get my head around it!

How do you get good accents?

Improve Your Accent With These 5 Simple TricksLearn The Phonetic Alphabet. Getting familiar with the phonetic alphabet will help you identify new sounds and provide you with some markers to navigate the language you’re learning. … Get Familiar With The Spoken Language. … Identify What’s ‘Weird’ About The Pronunciation. … Listen, Listen, Listen! … Practice Makes Perfect.

How would you handle a call with a foreign customer who has a strong accent that is difficult to understand?

If you’re one of those who find it difficult to understand customers with different accents, try the following tips next time:Ask the other person to speak slowly. … Don’t patronize. … Practice empathy. … Get creative. … Ask a senior colleague to step in. … Travel more.

What accents should actors know?

Here are some tips for US actors, and actors in other markets, regarding what accents you should learn:Standard American Accent.British Received Pronunciation (RP)Accents That “Match” Your Appearance.Accents that Match Your Market.Have Fun.

How do you say I didn’t understand?

Step1: Phrases to say you didn’t understand:I’m sorry. I don’t understand. … Sorry, I didn’t catch that. … I didn’t get it. … Sorry, I couldn’t hear that. … Over a phone call: … Could you speak up please? … Sorry, Could you speak more slowly, please. … I don’t know that word, could you please tell me what it means.More items…

Can an accent go away?

Before this question is answered, the first thing that it is important to understand is that foreign accents don’t “fade” or “go away”; rather when someone sounds more native-like in American English they have learned a new accent.

How do you overcome accent barriers?

Overcoming Language BarriersUse plain language. … Find a reliable translation service. … Enlist interpreters. … Provide classes for your employees. … Use visual methods of communication. … Use repetition. … Be respectful.

What do you do when you can’t understand someone?

Longer formal sentencesSorry, I’m afraid I don’t follow you.Excuse me, could you repeat the question?I’m sorry, I don’t understand. Could you say it again?I’m sorry, I didn’t catch that. Would you mind speaking more slowly?I’m confused. Could you tell me again?I’m sorry, I didn’t understand. … I didn’t hear you.

What is a heavy accent?

a thick accent: a heavy, strong regional pronunciation, way of speaking. noun.

Why do I have a hard time thinking of words?

PPA is caused by degeneration in the parts of the brain that are responsible for speech and language. PPA begins very gradually and initially is experienced as difficulty thinking of common words while speaking or writing. PPA progressively worsens to the point where verbal communication by any means is very difficult.